Return Policy

**Return Policy**

Thank you for shopping with us. We strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward and hassle-free return process.

**Free Returns**
We are pleased to offer **free returns** on all eligible items. You will not be charged any restocking fees or return shipping costs. Simply follow the instructions below to initiate your return.

**Eligibility & Conditions**
- Items must be returned within **30 days** of the delivery date.
- Products must be unused, in their original condition, and include all original packaging, tags, and accessories.
- Personalized, customized, or final sale items are not eligible for return unless defective or damaged upon arrival.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Affix the provided prepaid return shipping label to the package.
4. Drop off the package at any designated carrier location.

**Refund Process**
Once your return is received and inspected, we will process your refund within **5–7 business days**. Refunds will be issued to the original payment method used at the time of purchase. You will receive a confirmation email once the refund has been completed.

**Damaged or Defective Items**
If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We will arrange a replacement or full refund, including any shipping costs incurred.

**Contact Information**
For any questions or to initiate a return, please reach out to us:

**Company Address:**
Room 1205, Building A, 888 Huaihai Road, Xuhui District, Shanghai

**Email:**
mackerel@chromeheartsonlineearring.com

**Phone:**
+86 17211529508

We are here to assist you and ensure a smooth return experience.